Pravilnik o rezervaciji i otkazivanju termina
Kako bismo Vam obezbijedili vrhunsku uslugu i poštovali svačije vrijeme, molimo Vas da se pridržavate sljedećih pravila prilikom zakazivanja:
1. Zakazivanje termina
Nakon što uspješno pošaljete zahtjev za zakazivanje putem web stranice, Vaš termin se automatski stavlja na čekanje. Molimo Vas da nas kontaktirate porukom na Viber ili WhatsApp (+387 63 293 039) najkasnije 1 sat nakon slanja zahtjeva kako bismo Vam odobrili i zvanično zakazali termin.
Zahtjevi koji nisu potvrđeni porukom unutar navedenog roka neće biti prihvaćeni i automatski se odbijaju kako bi se termin oslobodio za druge klijentice.
2. Kašnjenje na termin
Molimo Vas da dođete tačno u dogovoreno vrijeme.
Kašnjenje duže od 10–15 minuta onemogućava nam da kvalitetno uradimo uslugu bez ulaska u termin naredne klijentice. U tom slučaju, termin mora biti otkazan ili skraćen, zavisno od rasporeda.
3. Otkazivanje i pomjeranje termina
Ako ste spriječeni doći, molimo Vas da termin otkažete ili pomjerite najkasnije 24 sata ranije.
Blagovremeno otkazivanje omogućava drugim klijenticama da dobiju svoj termin, a nama da organizujemo rad.
4. Nepojavljivanje (no-show)
Nepojavljivanje na zakazani termin iz neopravdanih razloga (bez prethodne najave ili razumnog objašnjenja) onemogućava naredna samostalna zakazivanja putem web stranice.
Booking and Cancellation Policy
To ensure the highest quality of service and to respect everyone's time, please adhere to the following rules when booking an appointment:
1. Appointment Booking
Once you successfully submit an appointment request via our website, your booking will automatically be placed on hold. Please contact us via Viber or WhatsApp (+387 63 293 039) within 1 hour of submitting your request so we can approve and officially schedule your appointment.
Requests not confirmed by message within this timeframe will not be accepted and will be automatically rejected to free up the time slot for other clients.
2. Late Arrival
Please arrive punctually at your scheduled time.
Arrivals more than 10–15 minutes late prevent us from providing a full-quality service without overlapping into the next client's time slot. In such cases, the appointment may need to be canceled or shortened, depending on the schedule.
3. Cancellations and Rescheduling
If you are unable to attend, please cancel or reschedule your appointment at least 24 hours in advance.
Timely cancellations allow other clients to book the available slot and help us organize our work efficiently.
4. No-Show Policy
Failing to show up for a scheduled appointment without a valid reason (without prior notice or a reasonable explanation) will result in the suspension of future self-service online bookings via our website.